| Q: |
What is a Hex ESN? |
| A: |
The Hex ESN is an eight digit alpha numeric Electronic
Serial Number located on a label inside the battery compartment. |
| Q: |
What is a Dec ESN? |
| A: |
The Dec ESN is an eleven digit numeric Electronic
Serial Number located on a label inside the battery compartment. |
| Q: |
What is a date code? |
| A: |
The date code is a numeric or alphanumeric code located
on a label inside the battery compartment. |
| Q: |
What is a SPC code? |
| A: |
The SPC (Service Programming Code) is a 6 digit security code
provided by the carrier for programming purposes. |
| Q: |
What is covered under warranty? |
| A: |
Failures occurring under normal use within the
warranty period. |
| Q: |
What is not covered under warranty? |
| A: |
Any failure found to be caused by customer neglect
such as dropping, unauthorized opening, or liquid intrusion. |
|